ADS Competitions – Complaints Policy

At ADS Competitions, we aim to provide a fair, transparent and professional experience for all users. We take complaints seriously and are committed to resolving issues as quickly and fairly as possible.

This Complaints Policy explains how complaints can be submitted and how they will be handled.

1. How To Submit A Complaint

If you are unhappy with any aspect of ADS Competitions, you can contact us using the details below.

Contact Details

Email: support@adscompetitions.com
Website: adscompetitions.com

Please include:

your full name,
account email address,
competition details (if applicable),
a clear description of the issue,
any supporting evidence or screenshots where relevant.

2. What Complaints May Relate To

Complaints may include:

competition entries,
payment issues,
prize delivery,
account access,
technical problems,
draw procedures,
customer service,
marketing communications,
responsible play concerns,
suspected fraud or unfair activity.

3. Complaint Review Process

Once a complaint is received:

We will review the information provided.
Additional information may be requested if necessary.
Relevant account activity or competition records may be investigated.
We will aim to respond within a reasonable timeframe.

Complex complaints may require additional investigation time.

4. Investigation Procedures

Where appropriate, ADS Competitions may:

review transaction records,
review account history,
examine draw logs,
review communication history,
verify identity or payment information,
investigate suspicious or fraudulent activity.

We reserve the right to refuse complaints that are:

abusive,
threatening,
fraudulent,
repetitive,
or clearly unreasonable.

5. Resolution Outcomes

Depending on the circumstances, complaint outcomes may include:

explanation or clarification,
technical assistance,
account adjustments,
replacement prizes,
refunds where appropriate,
account warnings or restrictions,
no further action where the complaint is not upheld.

All decisions made by ADS Competitions are final unless otherwise required by law.

6. Competition Fairness

ADS Competitions is committed to operating competitions fairly and transparently.

Please also refer to our:

Terms & Conditions,
Fair Play Policy,
Responsible Play Policy.

These documents explain:

how draws operate,
eligibility rules,
winner verification,
fraud prevention procedures,
and responsible participation guidance.

7. Abuse Of Staff

We expect all communication with our staff and representatives to remain respectful.

We reserve the right to:

end communications,
restrict accounts,
refuse service,
where abusive, threatening or inappropriate behaviour occurs.

8. Responsible Play Concerns

If your complaint relates to responsible participation, self-exclusion or spending concerns, please contact us immediately so appropriate support or account restrictions can be considered.

Please also refer to our Responsible Play Policy for additional support information.

9. External Authorities

If you remain dissatisfied after our review process, you may seek independent advice or contact relevant regulatory or consumer protection authorities where applicable.

10. Changes To This Policy

ADS Competitions may update this Complaints Policy from time to time to reflect:

operational changes,
legal requirements,
service improvements.

Updated versions will be published on this page.

11. Contact Us

For complaints or support enquiries, contact:

ADS Competitions Limited
📧 support@adscompetitions.com
🌐 adscompetitions.com